FAQs

Digibox is a smart, user-friendly streaming device that transforms your TV into a powerful entertainment hub. Designed for simplicity, it connects to your TV via HDMI and home internet (Wi-Fi or Ethernet), unlocking access to massive channels and movie resources.

1. Plug & Play: Connect the Digibox to your TV’s HDMI port and power source.

2. Internet Connection: Choose Wi-Fi or Ethernet for stable streaming.

3. Start Exploring: Access pre-installed apps (live TV, movies, sports) or add new ones like Netflix via the app store.

Digibox itself is completely free to use — no hidden fees or monthly charges. Enjoy thousands of free live TV channels, movies, and sports directly through pre-installed apps.

If you want additional content (like Netflix or Disney+), those apps may require separate subscriptions. You choose what to add — Digibox never forces extra costs.

You can use it anywhere in the world, you can take it for travelling/road trips as well. (currently no service in China).

Yes, DigiBox is a fully legal streaming device in the US and other regions. The device itself is designed to work with both free and subscription-based apps, just like a smartphone or tablet.

Important Notes for Safe Use:

• Free Content: Enjoy thousands of legally licensed live TV channels, movies, and shows included with DigiBox — no extra fees.

• Paid Apps: Services like Netflix or Hulu may require their own subscriptions. Always use official apps to avoid copyright issues.

• No Piracy: DigiBox does not support or encourage unauthorized streaming. Stick to trusted sources for worry-free viewing.

Why Trust DigiBox?

• Certified Hardware: Meets all US electronics standards.

• 24/7 Support: Contact us for guidance on safe, legal streaming.

Stay legal, stream smart.

Getting started with DigiBox is easy! Here’s what you need:

1. TV/Monitor: Must have an HDMI port (common on modern TVs).

2. Internet: Wi-Fi or Ethernet connection.

3. Speed: We recommend 30Mbps+ for smooth 4K streaming (10Mbps works for HD).

You can expand your DigiBox storage with a TF card (Micro SD card). Here’s what you need to know:

• Compatible Sizes: 2GB, 4GB, 8GB, 16GB, 32GB, 64GB, 128GB, 256GB, and more.

• Format: Must use FAT32 for seamless compatibility.

• Purpose: Store photos, videos, music, or backups — apps must be installed directly on the device (via APK files).

The DigiBox D3 Plus combines power and simplicity for seamless streaming. Here are its key specifications:

Core Specifications

• Operating System: Android 12 (latest security & feature updates).

• Processor: Quad-core ARM Cortex-A53 (fast, energy-efficient performance).

• GPU: Mali-G31 MP2 (smooth 4K video playback).

• Memory: 4GB DDR3 RAM (lag-free multitasking).

• Storage: 64GB internal

Connectivity & Features

• Wi-Fi: Dual-band 2.4GHz + 5.8GHz (Wi-Fi 6 support for crowded networks).

• Bluetooth: 5.0+ (wireless headphones, speakers, keyboards).

• Ports: 4x USB 2.0, HDMI 2.1, Ethernet, Optical Audio.

• Video Support: 4K@60fps H.265 decoding (cinema-quality streaming).

Safe & Exquisite Design

• Power: 5V/2A adapter (global plug options: US/UK/EU/AU).

• Dimensions: Compact 164.5mm x 109.5mm x 25mm (fits discreetly).

You can buy genuine DigiBox devices directly from official sources to ensure quality and warranty.

DigiBox Official Website: www.digiboxbuy.com(global shipping, 30-day returns).

Yes! Your DigiBox D3 Plus comes with a 1-year limited warranty covering hardware issues. Here’s how it works:

• Coverage: Free repair or replacement for defects in materials or workmanship.

• How to Claim: Contact your authorized seller with proof of purchase.

• Quick Resolution: Most cases resolved within 5 business days.

Yes! We offer special pricing for bulk orders and partnership opportunities:

1. Bulk Discounts: Contact our customer servicedirectly with the model and quantity you need.

2. Become a DigiBox distributor:

   • Join as a local partner to sell DigiBox in your area.

   • Receive wholesale rates, marketing support, and training.

   • Email us at support@digiboxbuy.com to start the process.

DigiBox offers a 30-day satisfaction guarantee when purchased through our official store. Here’s how it works:

• Full Refund: Return the device in original packaging within 30 days.

• Seller Policy: Third-party sellers (e.g., Amazon) may have different terms — confirm with them before buying.

You can take a look at this article: How to Install and Setup Your Digibox D3 Plus? -The most detailed tutorial!

Here’s how to resolve frequent issues quickly and safely:

1. No Signal/Blank Screen

   • Check that the HDMI cable is securely connected to both your DigiBox and TV.

   • Ensure your TV is set to the correct HDMI input (e.g., HDMI 1 or 2).

2. No Internet Connection

   • Restart your Wi-Fi router and DigiBox.

   • For wired connections, ensure the Ethernet cable is firmly plugged in.

3. App Crashes or Slow Performance

   • Update apps and system software via Settings > System Updates.

   • Clear app cache: Go to Settings > Apps > [App Name] > Clear Cache.

4. Remote Not Responding

   • Replace the batteries and ensure no obstacles block the remote’s signal.

Yes! DigiBox regularly releases free system updates to enhance your experience. Here’s what you need to know:

• Automatic Notifications: You’ll see a pop-up on your TV screen when updates are ready. Just follow simple on-screen steps to install.

• Key Improvements: Updates boost speed, add new features (like voice search upgrades), and fix security issues.

• Manual Check: Go to Settings > System Updates anytime to scan for the latest version.

Absolutely! DigiBox supports a wide range of apps to personalize your entertainment experience. Here’s how:

1. Official Apps: Access trusted apps like Netflix and YouTube directly from the App Store (Lower right corner of the home screen) for seamless performance.

2. Third-Party Apps: Visit the Google Play Store to safely download popular non-store apps we’ve pre-approved for easy installation.

Download the software to your computer, transfer it to a USB drive, connect the USB drive to the box, open the file manager, select the USB drive, select the APK file, and click install.

Using the remote control, select the main paae > settings > device preferences > reset.

Go to the main menu > Setings > Device preferences > Reset (restore factory setings)> Clear all data > Then go to the update section >
Network update.

Follow these simple steps to resolve display or audio issues quickly:

1. Check HDMI Connections

   • Unplug and firmly reconnect the HDMI cable at both ends (DigiBox and TV).

   • Try a different HDMI port on your TV (e.g., switch from HDMI 1 to HDMI 2).

2. Test a New HDMI Cable

   • Borrow a cable from another device (like a DVD player) to rule out cable faults.

3. Verify TV Settings

   • Ensure your TV is set to the correct HDMI input (matching the port you used).

   • Check if your TV’s volume is muted or too low.

Still No Fix?
Contact our 24/7 support team at support@digiboxbuy.com. We’ll help diagnose hardware issues or send a replacement cable if needed.

Go to Settings > Display> HDMl output mode > Switch

Go to Settings> Display>Screen cropping.

Please go to the settings and adjust the time zone to the corresponding time zone

For quick assistance, we offer two easy ways to reach our support team:

1. Live Chat: Click the LIVE CHAT icon (blue speech bubble) in the bottom-right corner of your screen. Available 24/7.

2. Email: Send details to support@digiboxbuy.com with your issue and order number (if applicable).

Why This Works for You:

• Instant Help: Live chat connects you directly to an agent in seconds.

• Detailed Support: Email allows screenshots or video attachments for complex issues.

• No Wait Times: Our team responds within 24 hours (business days).

Need Urgent Help?
Include “URGENT” in your email subject line for priority handling.